apple0154
MEOW
1) Call the manufacturer and find out who the authorized dealer in your area, and contact them. If the roof is guaranteed, it is by the manufacturer, and there will be another authorized distributor in your area, and they will honor the warranty. Any problems? The Better Business Bureau.
They won't honor the warranty if the problem was the installation.
2) If there is no authorized dealer, or you can't contact the manufacturer, find out who bonded the company and contact them. Tell them your situation and they will take your claim. It usually takes less than 30 days to get your money. Again... any problems? BBB!
Assuming the company was bonded.
3) Go online and search for others who may have had similar problems with the same company. Perhaps they have contacts you aren't aware of? Try to find out as much information as you can about the owner, and contact them if possible.
The reply from the owner will be, "We declared bankruptcy."
4) If all else fails, join others in a class action lawsuit against the manufacturer, or whoever bonded them. Report the installation company as well as the manufacturer to the BBB, SBA, and local Chamber of Commerce. In addition, if it has to do with your home, your local homeowners association, as well as the American Homeowners Association.
If the product was faulty. In most cases it's the installation.
5) Contact your insurance company, most policies cover you in this scenario.
That's a possibility.
The point I was making is the installer might have done 10 or 20 jobs over the summer and then declared bankruptcy. The company's assets consisted of a rusty pick-up, a ladder and a nail gun. Once those items have been disposed of there's no more money available for repairs. Let's say the money the installer received for those 10 or 20 jobs (his pay check, if you will) was spent on buying a car or a boat. Why should he be able to keep those things?