I don't know the answers to your questions. The facts as I understand them are that United needed four seats on the full plane for employees who had to be at work the next day early. They asked for volunteers offering a night in a hotel and $400 later $800. Not enough people took the offer so they randomly picked this man for removal as the terms of the small print on his ticket allow them to do. He refused so they called the police. The man continued to refuse politely, and so the officer forcefully removed him, knocking him down in the process, knocking out two teeth and breaking his nose.
If those are the facts....
What are your thoughts on United's policy?
What are your thoughts on the police enforcing United's policy?
What do you think they should have done.
I think the rights of a individual overrule the rights of a corporation in most circumstances.
A passenger should be forced to leave only when he poses a danger or when they have delivered him to his legal destination, in my opinion.