Let's Boycott United Airlines

Sailor said:
I mentioned on an earlier thread I got a really good deal from Japan for getting bumped. Happened a few times over the years. Just roll with the punches.
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It's just poor business and United's reputation for customer service is not a good one. They have done themselves no favors.
 
Elvis said:
they are no worse than any of the others, they all do it in the name of filling planes
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Talk to people who fly a lot; United's reputation is not a good one.

Yes all planes overbook but they offer money/free flights etc when they get caught. United stopped yesterday when they should have kept going with their offer.
 
cawacko said:
Talk to people who fly a lot; United's reputation is not a good one.

Yes all planes overbook but they offer money/free flights etc when they get caught. United stopped yesterday when they should have kept going with their offer.
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I think they are second only to Delta in booking rates which make overbooked flights more likely. I've never flown Delta but I flew United once five years ago and never would again.

Why don't they notify people when the number of tickets sold reaches plane capacity and then everyone buying a seat afterwards knows they can be dropped. So reserve early and get a guaranteed seat.
 
Milagro said:
Hmm, it is in the terms and conditions!

Sent from my iPhone 10S
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Below are the reasons one may be refused transport. Sadly for United, what they did was certainly a breach of contract.

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[h=1]Contract of Carriage Document[/h](revised February 17, 2017)
Transportation of Passengers and Baggage provided by United Airlines, Inc. and Carriers doing business as United Express, are subject to the following terms and conditions, in addition to any terms and conditions printed on or in any ticket, ticket jacket or eticket receipt. To the extent there is a conflict between this Contract of Carriage and any terms and conditions printed on or in any ticket, ticket jacket or eticket receipt, this Contract governs. By purchasing a ticket or accepting transportation, the passenger agrees to be bound by these controlling terms of this Contract of Carriage, and no covenants at law or in equity shall be implied or incorporated. Note, only the English version of United’s Contract of Carriage governs the transportation of Passengers and Baggage provided by United Airlines, Inc. and Carriers doing business as United Express.
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  • [h=2]RULE 21 REFUSAL OF TRANSPORT[/h]
  • r’s inadmissibility into/or deportation from a country. The fare will be the applicable fare in effect at the time of the original Ticket’s issuance. Any difference between the applicable fare and the fare paid will be collected from or refunded to the Passenger, as the case may be. UA will apply to the payment of such fares any funds paid by the Passenger for unused carriage or any funds of the Passenger in possession of UA. The fare collected for carriage to the point of refusal of ent
UA shall have the right to refuse to transport or shall have the right to remove from the aircraft at any point, any Passenger for the following reasons:

  • Breach of Contract of Carriage – Failure by Passenger to comply with the Rules of the Contract of Carriage.
  • Government Request, Regulations or Security Directives – Whenever such action is necessary to comply with any government regulation, Customs and Border Protection, government or airport security directive of any sort, or any governmental request for emergency transportation in connection with the national defense.
  • Force Majeure and Other Unforeseeable Conditions – Whenever such action is necessary or advisable by reason of weather or other conditions beyond UA’s control including, but not limited to, acts of God, force majeure, strikes, civil commotions, embargoes, wars, hostilities, terrorist activities, or disturbances, whether actual, threatened, or reported.
  • Search of Passenger or Property – Whenever a Passenger refuses to submit to electronic surveillance or to permit search of his/her person or property.
  • Proof of Identity – Whenever a Passenger refuses on request to produce identification satisfactory to UA or who presents a Ticket to board and whose identification does not match the name on the Ticket. UA shall have the right, but shall not be obligated, to require identification of persons purchasing tickets and/or presenting a ticket(s) for the purpose of boarding the aircraft.
  • Failure to Pay – Whenever a Passenger has not paid the appropriate fare for a Ticket, Baggage, or applicable service charges for services required for travel, has not paid an outstanding debt or Court judgment, or has not produced satisfactory proof to UA that the Passenger is an authorized non-revenue Passenger or has engaged in a prohibited practice as specified in Rule 6.
  • Across International Boundaries – Whenever a Passenger is traveling across any international boundary if:
    1. The government required travel documents of such Passenger appear not to be in order according to UA's reasonable belief; or
    2. Such Passenger’s embarkation from, transit through, or entry into any country from, through, or to which such Passenger desires transportation would be unlawful or denied for any reason.
  • Safety – Whenever refusal or removal of a Passenger may be necessary for the safety of such Passenger or other Passengers or members of the crew including, but not limited to:
    1. Passengers whose conduct is disorderly, offensive, abusive, or violent;
    2. Passengers who fail to comply with or interfere with the duties of the members of the flight crew, federal regulations, or security directives;
    3. Passengers who assault any employee of UA, including the gate agents and flight crew, or any UA Passenger;
    4. Passengers who, through and as a result of their conduct, cause a disturbance such that the captain or member of the cockpit crew must leave the cockpit in order to attend to the disturbance;
    5. Passengers who are barefoot or not properly clothed;
    6. Passengers who appear to be intoxicated or under the influence of drugs to a degree that the Passenger may endanger the Passenger or another Passenger or members of the crew (other than a qualified individual whose appearance or involuntary behavior may make them appear to be intoxicated or under the influence of drugs);
    7. Passengers wearing or possessing on or about their person concealed or unconcealed deadly or dangerous weapons; provided, however, that UA will carry law enforcement personnel who meet the qualifications and conditions established in 49 C.F.R. §1544.219;
    8. Passengers who are unwilling or unable to follow UA’s policy on smoking or use of other smokeless materials;
    9. Unless they comply with Rule 6 I), Passengers who are unable to sit in a single seat with the seat belt properly secured, and/or are unable to put the seat’s armrests down when seated and remain seated with the armrest down for the entirety of the flight, and/or passengers who significantly encroach upon the adjoining passenger’s seat;
    10. Passengers who are manacled or in the custody of law enforcement personnel;
    11. Passengers who have resisted or may reasonably be believed to be capable of resisting custodial supervision;
    12. Pregnant Passengers in their ninth month, unless such Passenger provides a doctor’s certificate dated no more than 72 hours prior to departure stating that the doctor has examined and found the Passenger to be physically fit for air travel to and from the destination requested on the date of the flight, and that the estimated date of delivery is after the date of the last flight;
    13. Passengers who are incapable of completing a flight safely, without requiring extraordinary medical assistance during the flight, as well as Passengers who appear to have symptoms of or have a communicable disease or condition that could pose a direct threat to the health or safety of others on the flight, or who refuse a screening for such disease or condition. (NOTE: UA requires a medical certificate for Passengers who wish to travel under such circumstances. Visit UA’s website, united.com, for more information regarding UA’s requirements for medical certificates);
    14. Passengers who fail to travel with the required safety assistant(s), advance notice and/or other safety requirements pursuant to Rules 14 and 15;
    15. Passengers who do not qualify as acceptable Non-Ambulatory Passengers (see Rule 14);
    16. Passengers who have or cause a malodorous condition (other than individuals qualifying as disabled);
    17. Passengers whose physical or mental condition is such that, in United’s sole opinion, they are rendered or likely to be rendered incapable of comprehending or complying with safety instructions without the assistance of an escort. The escort must accompany the escorted passenger at all times; and
    18. Unaccompanied passengers who are both blind and deaf, unless such passenger is able to communicate with representatives of UA by either physical, mechanical, electronic, or other means. Such passenger must inform UA of the method of communication to be used; and
    19. Passengers who are unwilling to follow UA’s policy that prohibits voice calls after the aircraft doors have closed, while taxiing in preparation for takeoff, or while airborne.
  • Any Passenger who, by reason of engaging in the above activities in this Rule 21, causes UA any loss, damage or expense of any kind, consents and acknowledges that he or she shall reimburse UA for any such loss, damage or expense. UA has the right to refuse transport, on a permanent basis, to any passenger who, by reason of engaging in the above activities in this Rule 21, causes UA any loss, damage or expense of any kind, or who has been disorderly, offensive, abusive, or violent. In addition, the activities enumerated in H) 1) through 8) shall constitute a material breach of contract, for which UA shall be excused from performing its obligations under this contract.
  • UA is not liable for its refusal to transport any passenger or for its removal of any passenger in accordance with this Rule. A Passenger who is removed or refused transportation in accordance with this Rule may be eligible for a refund upon request. See Rule 27 A). As an express precondition to issuance of any refund, UA shall not be responsible for damages of any kind whatsoever. The passenger’s sole and exclusive remedy shall be Rule 27 A).


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The Internet has a few suggestions on new United Airlines mottos following disturbing

https://www.usatoday.com/story/trav...-mottos-following-disturbing-video/100316780/
united-airlines-cartoon-heller.jpg
 
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