Is this what we can expect from Obamabortion?

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By John Dickerson

I have been in regular conversation with a person in Pennsylvania trying to get information about coverage under the Affordable Care Act.

She is optimistic about the coverage she might get, but also wonders why her existing plan, which is far from perfect, is being canceled on Jan. 1.

(The president said if you like your plan you will be able to keep it.)

She started trying at 8 a.m. on Oct. 1, the minute the website went live, and has tried about 10 times over the week.

Mostly she has been shut out entirely.

Recently she has been able to at least enter in some of her information, but the site doesn’t record the information correctly and doesn’t let her change it.

She took her questions to the “Live Chat” to see if she could get some answers.

This is what she got (the applicant’s name is the only item in this transcript that has been altered):

[4:09:56 pm]: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help.
[4:09:59 pm]: Please be patient while we're helping other people.
[4:10:30 pm]: Please be patient while we're helping other people.
[4:11:00 pm]: Please be patient while we're helping other people.
[4:11:31 pm]: Please be patient while we're helping other people.
[4:12:02 pm]: Please be patient while we're helping other people.
[4:12:32 pm]: Please be patient while we're helping other people.
[4:13:03 pm]: Please be patient while we're helping other people.
[4:13:33 pm]: Please be patient while we're helping other people.
[4:14:03 pm]: Please be patient while we're helping other people.
[4:14:34 pm]: Please be patient while we're helping other people.
[4:15:04 pm]: Please be patient while we're helping other people.
[4:15:35 pm]: Please be patient while we're helping other people.
[4:16:06 pm]: Please be patient while we're helping other people.
[4:16:37 pm]: Please be patient while we're helping other people.
[4:17:07 pm]: Please be patient while we're helping other people.
[4:17:37 pm]: Please be patient while we're helping other people.
[4:18:08 pm]: Please be patient while we're helping other people.
[4:18:38 pm]: Please be patient while we're helping other people.
[4:19:09 pm]: Please be patient while we're helping other people.
[4:19:40 pm]: Please be patient while we're helping other people.
[4:20:10 pm]: Please be patient while we're helping other people.
[4:20:41 pm]: Please be patient while we're helping other people.
[4:21:11 pm]: Please be patient while we're helping other people.
[4:21:42 pm]: Please be patient while we're helping other people.
[4:22:12 pm]: Please be patient while we're helping other people.
[4:22:43 pm]: Please be patient while we're helping other people.
[4:23:14 pm]: Please be patient while we're helping other people.
[4:23:45 pm]: Please be patient while we're helping other people.
[4:24:15 pm]: Please be patient while we're helping other people.
[4:24:46 pm]: Please be patient while we're helping other people.
[4:25:15 pm]: Please be patient while we're helping other people.
[4:25:46 pm]: Please be patient while we're helping other people.
[4:26:17 pm]: Please be patient while we're helping other people.
[4:26:47 pm]: Please be patient while we're helping other people.
[4:27:19 pm]: Please be patient while we're helping other people.
[4:27:49 pm]: Please be patient while we're helping other people.
[4:28:19 pm]: Please be patient while we're helping other people.
[4:28:49 pm]: Please be patient while we're helping other people.
[4:29:20 pm]: Please be patient while we're helping other people.
[4:29:50 pm]: Please be patient while we're helping other people.
[4:30:27 pm]: Welcome! You're now connected to Health Insurance Marketplace Live Chat.

Thanks for contacting us. My name is PGSTX0534. To protect your privacy, please don't provide any personal information, like Social Security Number, or any other sensitive medical or personal information.

[4:30:51 pm]: PGSTX0534
Hello, how may I help you today?

[4:31:12 pm]: Alice
My information is not recording correctly in the summary of my application

[4:31:35 pm]: Alice
I have tried to edit it multiple times and it is still wrong

[4:32:21 pm]: PGSTX0534
Thanks for your interest in the Health Insurance Marketplace. We have a lot of visitors trying to use our website right now. That is causing some glitches for some people trying to create accounts or log in. Keep trying, and thanks for your patience. We'll continue working to improve the site so you can get covered

[4:32:40 pm]: Alice
what does that mean?

[4:32:52 pm]: Alice
It says my application is "in Progress"

[4:33:12 pm]: Alice
Does that mean it is not completed and I can continue to try to edit it?

[4:33:55 pm]: Alice
Hello??

[4:34:14 pm]: PGSTX0534
Thank you. One moment please while I look that up.

[4:36:19 pm]: PGSTX0534
The only way we can see your application is you will have to call The Health Insurance Marketplace Call Center at 1-800-318-2596. We are open 24 hours a day, 7 days a week to assist you.

[4:36:47 pm]: Alice
What does the Chat Service do then?

She received no response to her last question.


Note to the Agin' Cajun: My name is not John Dickerson, nor I am not a woman living in Pennsylvania. Those people are (respectively) the author of the original piece on Slate and the victim of Obamabortion depicted therein. :rolleyes:

See, here's the link
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http://www.slate.com/articles/news_and_politics/politics/2013/10/obamacare_one_woman_s_unsucessful_quest_to_sign_up_for_obamacare.html
 
You Have Reached a 404 Page

But you probably didn’t want to read /articles/news_and_politics/politics/2013/10/obamacare_one_woman_s_unsucessful_quest_to_sign_up%20_for_obamacare.html anyway.

By Greg Engel


You probably entered the URL http://www.slate.com/articles/news_...ucessful_quest_to_sign_up _for_obamacare.html thinking you were going to a witty, counterintuitive take on some current news topic. Instead you find yourself disappointed to be reading this 404 page, which means our system couldn’t retrieve the article you sought.

But this is actually great news. Did you really want to read whatever it was you were looking for? Let's face it: Whatever article you thought you were going to read, you had probably already anticipated the arguments in your head. Instead of reading it, you can just imagine what it was going to be like and get back to work. Look at all the time you've saved! In other words: you're welcome.

Of course, if you want to find some other interesting story to read, you can go to slate.com and see what else we’re dishing up.


Greg Engel is a software engineer with The Slate Group.
 
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