He didn't tell his boss that Jarod; he whined to the passengers then risked the safety of others. If he had decked the guy or at least told him off I'd have some respect for him.
People get all nutsy at airports for some reason. Let me tell you a story from a similar situation an an airport.
My Dad was waiting for his bag at the return at Logan Airport one time, and a guy upstream of him grabs his bag and starts to walk away. So my Dad caught up to him, tapped him on the shoulder and said as polite as he could that the bag was his. The guy said no it wasn't then started to walk away, so my Dad grabbed his arm and told him to look at the tag. The guy does and sure enough it was my Dad's bag. So the guy flips him the bird.
Now you have to understand what happens next and why. In his generation, flipping the bird or telling someone to fuck off was one of the worst things you could do. It was considered an insult to your person, nearly on par with someone dissing your family. So instinctively my Dad grabs the guys middle finger, squeezes it, and it breaks.
The guy goes ape-shit and calls a cop, and my Dad waited around for that. The Cop came and asked both sides what happened, and the stories were similar enough, so he told the guy that he was lucky that's all that happened, and he wasn't going to put my Dad under arrest, basically "pound sand and hire a lawyer".