Who is willing to defend United Airlines?

**tsuke** · 04-22-2017, 05:02 PM

i think its pretty easy to see what happened. the upper management sets a limit for compensation that the lower management on the front lines cant breach and they set a time table that must be followed no matter what. We then get this result. This is more public but all corporations do it.

When I consulted for ATT before they wanted their customer service centers to be profit generating (hence all the upsells) but they also wanted high satisfaction surveys lol.

CEO's always want something good, cheap, and fast when you can only have 2. If im being honest I think the reaction to United Airlines has gone overboard already but I really dont care. I hope United gets savaged more as a proxy for all other corporations.

**USFREEDOM911** · 04-22-2017, 06:13 PM

Originally Posted by Sailor

Not too sure who you think Guille is there Gandy. No burn here. Just because you have some fooled, not me. Your psychosis when you post always comes through. You cannot even hide that.

It's either that you are both one in the same or you both decided to go on a "vacation" together, at the time of your banning.

**USFREEDOM911** · 04-22-2017, 06:15 PM

Originally Posted by tsuke

i think its pretty easy to see what happened. the upper management sets a limit for compensation that the lower management on the front lines cant breach and they set a time table that must be followed no matter what. We then get this result. This is more public but all corporations do it.

When I consulted for ATT before they wanted their customer service centers to be profit generating (hence all the upsells) but they also wanted high satisfaction surveys lol.

CEO's always want something good, cheap, and fast when you can only have 2. If im being honest I think the reaction to United Airlines has gone overboard already but I really dont care. I hope United gets savaged more as a proxy for all other corporations.